RETURNS POLICY

At TrueFettle , we uphold the highest standards in the manufacturing and distribution of our products. Each batch of TrueFettle is meticulously tested to ensure you always receive the best quality. Our commitment to excellence has made TrueFettle a trusted brand among our consumers.

However, if you are not satisfied and wish to return a product, please review the following guidelines:

General Return Policy: TrueFettle does not accept returns or exchanges of merchandise or any products purchased directly from TrueFettle through our Site, except under specific conditions outlined below.

Conditions for Return:

1. Return Period:
   • The merchandise/product must be received by TrueFettle on mail only at care@truefettle .in  within 2 days after your delivery date. No returns will be accepted after this period. In this, only products that are deemed eligible for return will be accepted. Only damaged products that affect the product inside will be considered; outer box damage will not be taken into account. Additionally, the decision to accept a return will be completely at the company’s discretion.
2. Unpackaging Video:
   • You must provide a full and complete video of the unpackaging of the product, clearly showing the condition of the item upon receipt. Without unpacking video, no returns shall be entertained.
3. Order Id Number:
   • You must provide your Purchase Order ID number as received when your order was placed through the Site.

4. Damaged Products:

• Only products that are damaged and cause tampering to the product inside will be accepted for return. Damage to the external packaging (box) alone will not be considered valid grounds for return. The company will assess the product to determine if it meets the criteria for a return.

Apparel and Accessories:

• Apparel and accessories must be unworn, unwashed, and in good condition with all original tags and labels attached. These items must also be in the original packaging. If the product arrives damaged, an unpackaging video is mandatory.

Return Authorization Process:

• Submitting a Query: Submit your return query within 2 days of delivery to care@truefettle .in with all supporting evidence (video, purchase order number, etc.). No other channels will be entertained for return queries.
• Company Assessment: After analysis, TrueFettle will take the final call on whether to accept the return. The decision will be at the company’s discretion.
• Return Authorization Number: Once we determine that your merchandise is eligible for return (see Return Policy), you will be issued a Return Authorization Number and given instructions on how to complete the return process.

Refund Process:

• All reimbursements will be made to the payment method used for the original purchase.
• Please allow 14-21 business days after your package has been received by us to complete your refund process.

Thank you for choosing TrueFettle . Your satisfaction is our top priority, and we are committed to ensuring you have a positive experience with our products. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.

SHIPPING POLICY

Shipment Processing Time: All orders are processed within 14-21 business days. Orders are not shipped or delivered on weekends or holidays.
Also we are experiencing a high volume of orders, shipments may be delayed by a few days.

 Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipment Confirmation & Order Tracking: You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Damages: TrueFettle  is not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Thank you for choosing TrueFettle . Your satisfaction is our top priority, and we are committed to ensuring you have a positive experience with our products